Manager Of Customer Operations, Money

Robinhood Markets Inc

Chicago, IL, USA
Zone 2: $96,900 - $114,000 usd; bonus opportunitie...
On-site
Customer account operations
Customer experience metrics
Manage escalations end-to-end
Lead day-to-day execution of the customer account operations team, ensuring timely and accurate resolution of customer requests across support channels

Job Summary

  • Lead day-to-day execution of the customer account operations team, ensuring timely and accurate resolution of customer requests across support channels.
  • Partner with Product, Engineering, and Compliance to represent customer needs and inform product and process improvements.
  • Challenging, high-impact work to grow your career with performance-driven compensation, bonus programs, equity ownership, and 401(k) matching.

Matching Summary

Lead day-to-day execution of the customer account operations team, ensuring timely and accurate resolution of customer requests across support channels.

Salary

Zone 2: $96,900 - $114,000 USD; Bonus opportunities + equity + benefits

Skills & Requirements

Must-have

  • Customer account operations
  • Customer experience metrics
  • Manage escalations end-to-end
  • Represent customer needs
  • Improve standard operating procedures

Nice-to-have

  • Frontier technologies
  • Bold thinkers
  • Sharp problem-solvers
  • People-focused leadership

Key Requirements

  • 3+ years managing customer support or operations teams
  • Strong command of support metrics
  • Operate at strategic and tactical levels
  • Manage escalations and resolve complex issues
  • Experience coaching and developing team members

Work Rights

Not specified

Tailored Resume

Cover Letter