Director Of International Customer Service

ALO

Beverly Hills, United States
Base: $150,000-$200,000 py; bonus/equity: performa...
On-site
International customer service roadmap
Global digital customer support
Customer support strategies across regions
ALO is seeking a Director of International Customer Service to lead their global customer support strategy as the company expands internationally. The ideal candidate will possess extensive experience in launching digital customer support programs and have a deep understanding of customer experience design

Job Summary

  • The Director of International Customer Service will build and execute ALO’s international customer service roadmap, defining how we launch and scale support across markets, languages, and time zones.
  • This role will partner cross-functionally with external vendors and internal teams, such as Digital, Technology, Operations, and Retail, to deliver an excellent ALO experience.
  • We are an agile, highly collaborative team that celebrates an owner mindset and entrepreneurial spirit, thriving in a fast-paced, ever-changing environment.

Matching Summary

Match Score: 85

ALO is seeking a Director of International Customer Service to lead their global customer support strategy as the company expands internationally. The ideal candidate will possess extensive experience in launching digital customer support programs and have a deep understanding of customer experience design.

Salary

Base: $150,000-$200,000 per year; Bonus/Equity: performance bonuses, long term incentives; Benefits: many other progressive benefits

Skills & Requirements

Must-have

  • international customer service roadmap
  • global digital customer support
  • customer support strategies across regions
  • customer experience strategy
  • localization frameworks for key markets
  • new support channels and self-service tools

Nice-to-have

  • owner mindset
  • entrepreneurial spirit
  • agile, highly collaborative team
  • thrive in fast-paced environment
  • luxury and/or lifestyle brands experience

Key Requirements

  • 8-10+ years experience launching global customer support
  • 5+ years leadership experience
  • Experience with CRM systems
  • Background in launching support in Asia and/or Europe

Work Rights

Not specified

Tailored Resume

Cover Letter