Lead Customer Service Representative

Woof Pet Resort

Wescott Acres, SC, United States
$15.00ph doe + tips; not specified; medical, denta...
On-site
Leading by example
Handling escalated client issues
Touring new clients
Destination Pet is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort. The ideal candidate should be passionate about pets, possess strong customer service skills, and be able to multitask effectively in a fast-paced environment

Job Summary

  • We are revolutionizing the pet industry by creating a connected care network of trustworthy partners.
  • This role involves leading by example, handling escalated client issues with empathy, and training new CSRs.
  • Full-time benefits include Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, and Discounted Pet Insurance.

Matching Summary

Match Score: 85

Destination Pet is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort. The ideal candidate should be passionate about pets, possess strong customer service skills, and be able to multitask effectively in a fast-paced environment.

Salary

$15.00/hour DOE + tips; Not specified; Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, and Discounted Pet Insurance

Skills & Requirements

Must-have

  • leading by example
  • handling escalated client issues
  • touring new clients
  • ensuring up-to-date vaccinations
  • training and mentoring new CSRs
  • opening and closing the center
  • managing check-ins and check-outs
  • fielding phone calls and appointment questions
  • processing payments and balancing cash drawers
  • escorting pet guests
  • keeping the lobby clean
  • supporting other team members
  • customer service or retail experience
  • leading with patience and presence
  • handling multi-line phones and POS systems

Nice-to-have

  • pet-obsessed professionals
  • revolutionizing the pet industry
  • part host, part handler, part operations wizard
  • cool under pressure
  • stepping in when things get messy
  • stepping back when others grow

Key Requirements

  • 1+ year in a customer service role required
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter