Tech Support Admin Associate

Advocate Health

Lakeland, Wisconsin, US
$26.55 - $39.85 ph
Onsite
End-user support and training
Ticket management and resolution
Hardware and software maintenance
Ensures the HIT environment is functioning optimally and end-users' needs are met by providing end-user support, including training on new device capabilities, basic device operations, accessing network resources, and device security best practices

Job Summary

  • Ensures the HIT environment is functioning optimally and end-users' needs are met by providing end-user support, including training on new device capabilities, basic device operations, accessing network resources, and device security best practices.
  • Contributes to Endpoint Fleet Technology Management for any Advocate Health Device, including analysis, configuration, installation, maintenance, upgrades, and retirement of hardware and software requiring 24/7 support and business travel.
  • Advocate Health offers a comprehensive suite of Total Rewards, including competitive compensation, generous retirement offerings, and programs that invest in your career development.

Matching Summary

Ensures the HIT environment is functioning optimally and end-users' needs are met by providing end-user support, including training on new device capabilities, basic device operations, accessing network resources, and device security best practices.

Salary

$26.55 - $39.85

Skills & Requirements

Must-have

  • End-user support and training
  • Ticket management and resolution
  • Hardware and software maintenance
  • 24/7 on-call support rotation
  • Travel to Advocate Health locations
  • Collaboration with cybersecurity teams

Nice-to-have

  • Positive attitude and interpersonal skills
  • Proactive identification of issues
  • Building user relationships through rounding

Key Requirements

  • 1 year of experience in a complex IT operating environment
  • Bachelor's degree or equivalent experience in Computer Science, Information System, Engineering, or related field

Work Rights

Not specified

Tailored Resume

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