Card Fraud Analyst

Bonneville Bank

Sydney, Australia
Hybrid
Handling inbound and outbound calls
Customer service during fraud/scam
Detection analysis on scam/fraud
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected

Job Summary

  • The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
  • Key responsibilities include Handling inbound and outbound calls related to potential scam or fraud activity and Performing detection analysis on scam/fraud events.
  • This role involves managing high volumes of customer interactions, including handling complaints and emotionally taxing conversations.

Matching Summary

The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.

Skills & Requirements

Must-have

  • Handling inbound and outbound calls
  • Customer service during fraud/scam
  • Detection analysis on scam/fraud
  • Financial crime and security trends
  • High volume customer interactions
  • Emotional resilience under pressure

Nice-to-have

  • Think outside the box
  • Perform well in ambiguous environment
  • Interact with wide range of customers

Key Requirements

  • 12-month fixed term contract
  • Full time (38 hours per week)
  • Rotating roster
  • In office attendance for training
  • Hybrid working with 20% in office
  • Experience in Financial Services Industry
  • Demonstrated excellence in customer service

Work Rights

Not specified

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