Senior Manager, Product Management - Customer Assist Experience

Capital One

McLean, VA, USA
Mclean, va: $200,700 - $229,100; new york, ny: $21...
Product management
Customer assist experience
Ai-driven interactions
The Customer Assist team has bold plans to expand in 2026 from an associate pilot to a production experience serving 50 million+ customers

Job Summary

  • The Customer Assist team has bold plans to expand in 2026 from an associate pilot to a production experience serving 50 million+ customers.
  • As a Senior Product Manager, you will own the runtime vision and strategy for our Customer Assist platform—the engine that powers intelligent interactions for our customers.
  • Success will require navigating through ambiguity to discern and lead a cross functional team through complex dependencies.

Matching Summary

The Customer Assist team has bold plans to expand in 2026 from an associate pilot to a production experience serving 50 million+ customers.

Salary

McLean, VA: $200,700 - $229,100; New York, NY: $219,000 - $249,900; Richmond, VA: $182,500 - $208,300; Bonus/Equity: performance based incentive compensation; Benefits: comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • Product Management
  • Customer Assist Experience
  • AI-driven interactions
  • Multimodal customer interactions
  • Data-driven mindset
  • Cross-functional leadership

Nice-to-have

  • Reimagining the status quo
  • Value creation opportunities
  • Test and learn approach
  • Navigating through ambiguity

Key Requirements

  • 5 years of experience in Product Management
  • Bachelor's Degree in a quantitative field or MBA with quantitative concentration
  • Product management experience with Agentic AI

Work Rights

Not specified

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