Customer Care, Retail Operations

COLEBROOK BOSSON & SAUNDERS Ltd

Tokyo, Japan
Customer care experience
Order processing and management
Supplier follow-up
Our purpose is design for the good of humankind, striving to create places where people love to be and support causes that align with our values

Job Summary

  • Our purpose is design for the good of humankind, striving to create places where people love to be and support causes that align with our values.
  • This role involves day-to-day order processing, management, and follow-up with suppliers to ensure 100% on-time delivery and meet customer expectations.
  • You will collaborate with various internal and external stakeholders, including international manufacturing teams, to ensure order fulfillment and build strong customer relationships.

Matching Summary

Our purpose is design for the good of humankind, striving to create places where people love to be and support causes that align with our values.

Skills & Requirements

Must-have

  • Customer care experience
  • Order processing and management
  • Supplier follow-up
  • On-time delivery
  • Warranty claim processing
  • Stakeholder collaboration
  • Customer satisfaction

Nice-to-have

  • Passion for customer service
  • Challenging the status quo
  • Commercially focused
  • Results-oriented
  • International environment awareness
  • Continuous improvement initiatives

Key Requirements

  • Minimum 5 years customer fulfillment experience
  • Proficient in Japanese and English
  • Strong in using Microsoft Windows applications

Work Rights

Not specified

Tailored Resume

Cover Letter