Handles inquiries of moderate scope and complexity within customer service areas, managing simple to moderately complex orders from customers from order entry to order fulfillment
Job Summary
Handles inquiries of moderate scope and complexity within customer service areas, managing simple to moderately complex orders from customers from order entry to order fulfillment.
Manages customer complaints, returns, adjustments, disputes, and inquiries through various communication channels, including data preparation for dispute reports and credit block releasing.
Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards, and acts in a manner consistent with 3M’s values and ethical standards.
Matching Summary
Handles inquiries of moderate scope and complexity within customer service areas, managing simple to moderately complex orders from customers from order entry to order fulfillment.
Skills & Requirements
Must-have
Customer Issue Resolution
SAP and Microsoft Office systems
Excel for data analysis
Customer service processes
Timely and accurate resolution processing
Interpersonal and communication skills
Nice-to-have
Adaptability and initiative
Teamwork and continuous improvement
Negotiating and influencing skills
Professional, positive, and tactful demeanor
Key Requirements
Bachelor's degree or higher
Minimum 1 year customer service, finance, supply chain or sales experience
Experience with customer service processes and systems