Sr Business Process Analyst - Support Knowledge And Ai
CONNECTA e.V.
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Analyze knowledge usage and trends
Collaborate with technical teams
Map, analyze, and evaluate processes
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CONNECTA e.V. is seeking a Sr Business Process Analyst specializing in support knowledge and AI to enhance their global customer support operations. The ideal candidate will have extensive experience in business process analysis, knowledge management, and familiarity with AI technologies, and will thrive in a collaborative, flexible work environment.
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Job Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
Match Score: 75
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CONNECTA e.V. is seeking a Sr Business Process Analyst specializing in support knowledge and AI to enhance their global customer support operations. The ideal candidate will have extensive experience in business process analysis, knowledge management, and familiarity with AI technologies, and will thrive in a collaborative, flexible work environment.
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Skills & Requirements
Must-have
Analyze knowledge usage and trends
Collaborate with technical teams
Map, analyze, and evaluate processes
Develop process documentation and SOPs
Experience with AI chatbot/automated systems
Process mapping and business analysis tools
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Key Requirements
8+ years of experience as a Business Process Analyst
5+ years in knowledge management tools, processes and KCS methodologies
2+ years Experience with SQL and data visualization tools
Bachelor's degree or equivalent experience
KCS and Lean Six Sigma certification highly desirable