Zendesk Platform Specialist

Freenow

Hamburg, Germany
On-site
4+ years zendesk suite experience
Rest apis and webhooks integration
Complex workflow and business rules design
Freenow is seeking a Zendesk Platform Specialist to manage and optimize their Zendesk instance, ensuring seamless communication and support processes. The ideal candidate will have extensive experience with Zendesk, strong problem-solving abilities, and the capacity to lead technical projects effectively

Job Summary

  • The role involves taking full ownership of the Zendesk instance including Support, Guide, Talk, Chat, and Explore modules.
  • Candidates must architect scalable workflows and integrate Zendesk with external tools like Jira, Slack, and Salesforce using REST APIs.
  • The company offers flexible working arrangements, sabbatical policies, and health insurance as part of its benefits package.

Matching Summary

Match Score: 85

Freenow is seeking a Zendesk Platform Specialist to manage and optimize their Zendesk instance, ensuring seamless communication and support processes. The ideal candidate will have extensive experience with Zendesk, strong problem-solving abilities, and the capacity to lead technical projects effectively.

Skills & Requirements

Must-have

  • 4+ years Zendesk Suite experience
  • REST APIs and webhooks integration
  • Complex workflow and business rules design
  • Technical project leadership capabilities
  • Stakeholder management and communication

Nice-to-have

  • Liquid markup for dynamic content
  • Experience with Answer Bot optimization
  • Trusted advisor to senior management
  • Clear technical documentation skills

Key Requirements

  • 4+ years progressive Zendesk experience
  • Proven track record in solution architecture
  • Leadership in large-scale technical projects

Work Rights

Not specified

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