This hybrid role requires working on average 2 days per week from an HPE office while managing global teams
Job Summary
This hybrid role requires working on average 2 days per week from an HPE office while managing global teams.
The successful candidate will be responsible for the overall design, implementation, and support of CRM solutions interfacing with over 300 contact center agents.
HPE offers comprehensive health benefits, professional development programs, and a culture that values varied backgrounds and unconditional inclusion.
Matching Summary
This hybrid role requires working on average 2 days per week from an HPE office while managing global teams.
Skills & Requirements
Must-have
7+ years CRM solution implementation experience
2+ years leading team of 20+ people
Experience managing 300+ contact center agents
Fluency in Hindi speaking skills
Strong analytical and problem-solving skills
Nice-to-have
Self-driven and positive attitude
Excellent collaboration and negotiation skills
Growth mindset and active learning
Client expectations management
Process improvements expertise
Key Requirements
BE/B.Tech/M.Tech/MSc/MCA qualification or equivalent
Post-graduation in technology preferred
7+ years in Opensource/CRM Solutions and Contact Centre Infrastructure
2+ years managing and leading a team of more than 20 people