Member Experience Manager

EōS Fitness

Las Vegas, NV, US
Hourly: $16-$18 usd; bonus/equity: not specified; ...
On-site
Proven experience in customer service leadership
Excellent written and verbal communication skills
Ability to multitask in fast-paced environment
The core purpose is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The core purpose is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • This role involves partnering with department managers to train, motivate, and develop the front desk team while ensuring facility standards are met.
  • Benefits include free membership for the employee and one family member, daily pay options, and comprehensive health insurance coverage.

Matching Summary

The core purpose is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Hourly: $16-$18 USD; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) match, daily pay

Skills & Requirements

Must-have

  • Proven experience in customer service leadership
  • Excellent written and verbal communication skills
  • Ability to multitask in fast-paced environment
  • Proficiency with fitness management software
  • Knowledge of membership management and billing

Nice-to-have

  • Experience in fitness or hospitality industry
  • Strong organizational skills and attention to detail
  • Empathy and solution-oriented mindset
  • Social media platform proficiency
  • Microsoft Office Suite proficiency

Key Requirements

  • Must pass background check
  • Obtain CPR certification within 30 days
  • Complete EōS Ethos and Customer Service Training within 30 days
  • Ability to lift more than 40 lbs
  • Access and operate company computer systems

Work Rights

Not specified

Tailored Resume

Cover Letter