Lead, Services And Standards Stations - 90268815 - Washington
Amtrak
Washington, DC, US
$94,300.00 – $122,256.00 py
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Operational policy analysis
Frontline employee engagement
Policy concept development
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Amtrak is seeking a Lead, Services and Standards Specialist for Stations in Washington, DC, to enhance operational excellence and improve customer experiences across various station environments. The ideal candidate should possess significant experience in policy development and operational analysis within a large, complex environment, and will have the opportunity to impact key performance metrics positively.
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Job Summary
This role is responsible for driving operational excellence and enhancing the frontline employee and customer experience across Amtrak's diverse network of stations.
The Lead, Services & Standards Specialist - Stations identifies opportunities for improvement, conceptualizes innovative policy solutions, and collaborates closely with station leadership and frontline staff.
Amtrak offers a comprehensive benefit package including health, dental, and vision plans; a 401K retirement plan with employer match; and paid time off.
Matching Summary
Match Score: 75
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Amtrak is seeking a Lead, Services and Standards Specialist for Stations in Washington, DC, to enhance operational excellence and improve customer experiences across various station environments. The ideal candidate should possess significant experience in policy development and operational analysis within a large, complex environment, and will have the opportunity to impact key performance metrics positively.
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