Competitive hourly wage; not specified; medical, d...
Not specified
Workforce management software experience
Real-time operational decisions
Maximize call center performance
Ziegenfelder Corporation is seeking a Workforce Management Analyst to enhance the efficiency of its call center operations. The role involves real-time monitoring, metric reporting, and collaboration with call center leaders while offering competitive benefits and a positive work culture
Job Summary
Our Workforce Operations team plays a vital role in ensuring our call center runs smoothly and efficiently every day.
Monitor real-time activities and make intraday adjustments to maximize call center performance and achieve desired metrics such as service levels.
Competitive hourly wage with discounted services and PerkSpot benefits Day one benefits: Medical, dental, vision, 401K and more.
Matching Summary
Match Score: 75
Ziegenfelder Corporation is seeking a Workforce Management Analyst to enhance the efficiency of its call center operations. The role involves real-time monitoring, metric reporting, and collaboration with call center leaders while offering competitive benefits and a positive work culture.
Salary
Competitive hourly wage; Not specified; Medical, dental, vision, 401K and more
Skills & Requirements
Must-have
Workforce management software experience
Real-time operational decisions
Maximize call center performance
Manage SMS and Conversational AI workflow
Fast-paced, high-volume call center environment
Nice-to-have
Partner closely with call center leaders
Communicate clearly and confidently
Deliver positive, memorable experience
Eagerness to explore and learn new skills
Valuing growth, teamwork, and integrity
Key Requirements
Experience with workforce management software
Knowledge of Verint and Avaya highly desired
Background managing SMS and Conversational AI workflow