Customer Experience Program Manager

Volvo Car Corporation AB

Mahwah, NJ, US
$93,482 to $173,609 py
On-site
Translate customer insights into initiatives
High-impact customer experience activations
Scale retailer best practices
Volvo Car Corporation is seeking a Customer Experience Program Manager in Mahwah, NJ, to enhance customer experience across its retail network through strategic initiatives and performance campaigns. The ideal candidate will have extensive experience in customer experience and program management, with strong analytical and communication skills

Job Summary

  • Drives measurable customer experience improvements across the retail network through targeted performance campaigns, training, in-store activations, and recognition initiatives.
  • Translates Voice of Customer insights and competitive benchmarks into action-oriented programs that close performance gaps, strengthen premium brand perception, and deliver tangible commercial impact.
  • Fosters an action-oriented, customer-first culture across the retail network & internally and leads the Americas CX Hub for in-regional alignment.

Matching Summary

Match Score: 85

Volvo Car Corporation is seeking a Customer Experience Program Manager in Mahwah, NJ, to enhance customer experience across its retail network through strategic initiatives and performance campaigns. The ideal candidate will have extensive experience in customer experience and program management, with strong analytical and communication skills.

Salary

$93,482 to $173,609

Skills & Requirements

Must-have

  • Translate customer insights into initiatives
  • High-impact customer experience activations
  • Scale retailer best practices
  • Track and report program effectiveness
  • Cross-functional collaboration
  • Executive communication and presentation skills

Nice-to-have

  • Customer-centric culture
  • Action-oriented approach
  • Premium retail brand experience
  • Electrification readiness reinforcement

Key Requirements

  • 5+ years of experience
  • Advanced Microsoft Office skills
  • Experience with J.D. Power, Medallia, or similar platforms
  • Automotive or premium retail brand experience

Work Rights

Not specified

Tailored Resume

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