Etic, Service Desk - Graduate

PwC PricewaterhouseCoopers GmbH

Experience in it service desk role
Understanding of itsm processes
Strong communication and problem-solving skills
This role serves as the first point of contact for IT service requests and incidents, ensuring smooth day-to-day operations

Job Summary

  • This role serves as the first point of contact for IT service requests and incidents, ensuring smooth day-to-day operations.
  • The position involves managing incidents, performing initial troubleshooting, and supporting user access across enterprise systems.
  • Candidates will collaborate with internal teams to maintain service continuity and update support documentation.

Matching Summary

This role serves as the first point of contact for IT service requests and incidents, ensuring smooth day-to-day operations.

Skills & Requirements

Must-have

  • Experience in IT service desk role
  • Understanding of ITSM processes
  • Strong communication and problem-solving skills

Nice-to-have

  • Customer-focused mindset with attention to detail
  • Experience with ServiceNow ticketing tools
  • Ability to support documentation and testing activities

Key Requirements

  • Experience in IT service desk or operations
  • Good understanding of ITSM processes

Work Rights

Not specified

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