Manager, Servicenow Consultant

AIA

Not specified (assumed hybrid or onsite based on industry norms).
Servicenow platform administration
Itsm module customization
Csdm and cmdb expertise
AIA is seeking a Manager, ServiceNow Consultant to oversee the delivery and service availability of its ServiceNow platform across various markets. The role involves platform administration, customization, and proactive performance improvement initiatives to ensure system reliability and compliance

Job Summary

  • The role involves delivering change and service availability for the AIA ServiceNow platform across all AIA markets.
  • Candidates must possess an expert understanding of CSDM, Discovery Patterns, and Service Maps to ensure platform health.
  • The position offers opportunities to shape a better future by powering efficiency and innovation for millions of people in Asia-Pacific.

Matching Summary

Match Score: 85

AIA is seeking a Manager, ServiceNow Consultant to oversee the delivery and service availability of its ServiceNow platform across various markets. The role involves platform administration, customization, and proactive performance improvement initiatives to ensure system reliability and compliance.

Skills & Requirements

Must-have

  • ServiceNow platform administration
  • ITSM module customization
  • CSDM and CMDB expertise
  • Update set creation and deployment
  • ServiceMap and Dependency Map configuration

Nice-to-have

  • Proactive performance improvement initiatives
  • Technical design document maintenance
  • Collaboration with project teams
  • Security compliance monitoring

Key Requirements

  • Experience defining IRE rules and Discovery Patterns
  • Expert understanding of ServiceNow architecture
  • Proficiency in creating ITSM/ITOM reporting dashboards

Work Rights

Not specified

Tailored Resume

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