The Food & Beverage and Guest Services Manager is principally responsible for managing the catering contract and implementing the customer service and experience program at the Building
Job Summary
The Food & Beverage and Guest Services Manager is principally responsible for managing the catering contract and implementing the customer service and experience program at the Building.
The property should be considered as a market leader in tenant and visitor experience, providing a level of service ordinarily experienced in a five star hospitality environment.
Working at the center of the onsite property team, the Food & Beverage and Guest Services Manager is responsible for Customer Service, Engagement and Communication, Contracts and Contractor Management, Management of the Food & Beverage Operator, and Sustainability.
Matching Summary
The Food & Beverage and Guest Services Manager is principally responsible for managing the catering contract and implementing the customer service and experience program at the Building.
Skills & Requirements
Must-have
Manage third-party catering contract
Implement customer service program
Manage front of house staff
Deliver five-star hospitality experience
Manage property customer engagement program
Administer various front of house contracts
Manage F&B operator and revenue
Nice-to-have
Foster unique One Team relationships
Develop community and charity programs
Drive meticulous property presentation
Accommodate change and innovation
Key Requirements
5 years of guest management experience
Hospitality industry or luxury corporate building experience
Expertise in handling people professionally
Ability to effectively manage, train, and inspire team
Background in food and beverage management
Tertiary certificate or degree in property management field is an advantage
Excellent computer skills – proficient in MS Word and Excel