Patient Relations Specialist - Quality Management - Full Time
Kingman Regional Medical Center
Kingman, AZ, United States
Not specified
3-5 years experience in patient advocacy
Strong communication and conflict resolution skills
Knowledge of cms, dnv, and arizona health regulations
Kingman Regional Medical Center is seeking a full-time Patient Relations Specialist to lead the patient grievance and complaint process within their Quality Management department. The role requires strong communication and conflict resolution skills, along with a background in patient advocacy or healthcare.
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Job Summary
The role serves as the organizational lead for the patient grievance and complaint process, ensuring all cases are resolved in accordance with federal and state regulations.
The specialist collaborates with clinical and operational teams to resolve concerns in real time while advocating for patient rights, dignity, and privacy.
This position requires identifying trends in patient concerns and sharing insights with leadership through regular reports and dashboards.
Matching Summary
Match Score: 85
Kingman Regional Medical Center is seeking a full-time Patient Relations Specialist to lead the patient grievance and complaint process within their Quality Management department. The role requires strong communication and conflict resolution skills, along with a background in patient advocacy or healthcare.
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Skills & Requirements
Must-have
3-5 years experience in Patient Advocacy
Strong communication and conflict resolution skills
Knowledge of CMS, DNV, and Arizona health regulations
Nice-to-have
Experience in hospital environment highly desirable
Ability to work independently and take initiative
Proactive approach to resolving difficult situations
Key Requirements
High School Diploma required
Certificate of Patient Advocacy (Beryl Institute) within 2 years
3-5 years experience in Patient Relations or Healthcare