Analyst, It Desktop Support

Mitsubishi UFJ Financial Group (MUFG)

Fully remote
Level 1 it support
Troubleshoot end user devices
Support remote users
Provide IT and Telecommunications systems support to MUFG internal employees, resolving or escalating technical issues in a timely and professional manner

Job Summary

  • Provide IT and Telecommunications systems support to MUFG internal employees, resolving or escalating technical issues in a timely and professional manner.
  • Ensure the proper handling and resolution of service desk tickets, escalating complex tickets to the appropriate person / department.
  • MUFG fosters a highly professional, supportive work environment that enables our employees to help maximize our customers' prosperity.

Matching Summary

Provide IT and Telecommunications systems support to MUFG internal employees, resolving or escalating technical issues in a timely and professional manner.

Skills & Requirements

Must-have

  • Level 1 IT support
  • Troubleshoot end user devices
  • Support remote users
  • MS Teams and WebEx support
  • Windows 10/11 and M365
  • Business telephony support

Nice-to-have

  • Building long-term relationships
  • Fostering shared and sustainable growth
  • Putting people first
  • Collaborate toward greater innovation
  • Owning your career

Key Requirements

  • 1-2 years experience in IT Desktop support
  • Tertiary qualification in a relevant field
  • Work in rostered shifts

Work Rights

Not specified

Tailored Resume

Cover Letter