🇵🇱 Customer Success Growth Manager

Edrone Ltd

Kraków, Poland
Base: 9,000 pln brutto uop; bonus/equity: commissi...
On-site (with potential for hybrid after onboarding)
Saas customer success experience
Data-driven decision making
Process scaling and automation
Edrone Ltd is seeking a Customer Success Growth Manager to oversee a segment of approximately 300-400 clients, focusing on designing and implementing scalable systems aimed at enhancing customer activation, retention, and growth. The ideal candidate should possess strong analytical skills, experience in SaaS metrics, and the ability to proactively drive results without needing guidance

Job Summary

  • The role focuses on designing and implementing a scalable system to increase activation, retention, and growth for a segment of 300-400 customers.
  • Candidates will leverage data analytics to diagnose issues, optimize automated communication processes, and drive measurable business results.
  • The company offers a competitive salary with commissions, comprehensive benefits including medical care and gym access, and a hybrid work model.

Matching Summary

Match Score: 85

Edrone Ltd is seeking a Customer Success Growth Manager to oversee a segment of approximately 300-400 clients, focusing on designing and implementing scalable systems aimed at enhancing customer activation, retention, and growth. The ideal candidate should possess strong analytical skills, experience in SaaS metrics, and the ability to proactively drive results without needing guidance.

Salary

Base: 9000 PLN brutto UoP; Bonus/Equity: Commissions 500–1000 PLN; Benefits: Multisport/Medicover, private healthcare, English lessons, Hedepy support, gym access

Skills & Requirements

Must-have

  • SaaS Customer Success experience
  • Data-driven decision making
  • Process scaling and automation
  • Communication automation tools
  • Self-service content creation

Nice-to-have

  • eCommerce background knowledge
  • Marketing automation expertise
  • Proactive problem solving
  • High-growth environment adaptability

Key Requirements

  • Experience in SaaS Customer Success
  • B2B client management experience
  • Proficiency with SaaS metrics like MRR and churn

Work Rights

Not specified

Tailored Resume

Cover Letter