We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers
Job Summary
We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers.
By engaging your customers using a consultative approach, you’ll position yourself a strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation and renewal.
The estimated base salary range is between £104,000 - £118,400.
Matching Summary
We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers.
Salary
Base: £104,000 - £118,400; Bonus/Equity: sales incentive pay and equity; Benefits: mental health, wellness & fitness, career coaching, family building, savings/retirement plans
Skills & Requirements
Must-have
Manage large enterprise accounts
Drive product adoption and value
Develop senior-level relationships
Consultative approach to customer engagement
Analyze customer usage for insights
Nice-to-have
Customer advocacy and testimonials
AI tools and emerging technologies
Empathetic, customer-centric perspective
Ambiguous and ever-changing environment
Key Requirements
5+ years of SaaS Customer Success or Account Management
Proven track record managing large enterprise accounts