The City of Charlotte's mission is to deliver quality public services and promote the safety, health, and quality of life for all residents
Job Summary
The City of Charlotte's mission is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Employees will answer questions pertaining to bus routes, pass sales, customer inquiries, and complaints, and may be subject to split shifts, working on weekends and holidays.
The City of Charlotte provides a comprehensive benefits package to eligible employees and is committed to making its services and programs accessible to all.
Matching Summary
The City of Charlotte's mission is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Salary
$24.00 - $29.20
Skills & Requirements
Must-have
Customer service and support
Transit route and fare information
Handle customer inquiries and complaints
Cash handling and reconciliation
Microsoft Office proficiency
Typing speed of 40 WPM
Nice-to-have
Spanish language proficiency
Teamwork and collaboration
Adaptable to schedule changes
Safety culture contribution
Key Requirements
High School diploma or GED
Six months customer service call center experience