Customer Care Manager / Contact Centre Manager - ( BPO /MNC )

THE TALENT NETWORK PRIVATE LIMITED

Islandwide, Singapore
Base: $7,000.00; bonus/equity: attractive bonuses;...
5 years experience in call centre management
Ability to oversee a team of 50 staff
Strong analytical and communication skills
The role involves overseeing daily operations for a large team of 50 within a fast-paced, high-volume MNC environment

Job Summary

  • The role involves overseeing daily operations for a large team of 50 within a fast-paced, high-volume MNC environment.
  • Candidates must possess strong leadership qualities and the ability to conduct presentations for top management.
  • The position offers a competitive salary package including bonuses and operates on a 5-day work week with office hours.

Matching Summary

Match Score: 75

The role involves overseeing daily operations for a large team of 50 within a fast-paced, high-volume MNC environment.

Salary

Base: $7,000.00; Bonus/Equity: Attractive Bonuses; Benefits: AWS (Allowance)

Skills & Requirements

Must-have

  • 5 years experience in call centre management
  • Ability to oversee a team of 50 staff
  • Strong analytical and communication skills
  • Experience in fast-paced high volume environment

Nice-to-have

  • Confident presentation skills to top management
  • Degree in Customer Service Relations or Hospitality
  • Background in Tourism industry

Key Requirements

  • Minimum 5 years of relevant experience
  • Degree in Customer Service Relation, Hospitality, or Tourism
  • Strong writing and communication skills

Work Rights

Not specified

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