Technical Support Specialist

Brookfield Properties

Calgary, Alberta, Canada
Fully remote
Windows 11 support
Office 365 support
Remote support tools
This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization

Job Summary

  • This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization.
  • The role offers hands-on experience with enterprise applications including, but not limited to, Windows 11, Office 365, and Intune, supplemented by structured learning opportunities.
  • At Brookfield Properties, your career progression is important to us, offering opportunities to grow within your team, department, and across the organization.

Matching Summary

This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization.

Skills & Requirements

Must-have

  • Windows 11 support
  • Office 365 support
  • remote support tools
  • ServiceNow incident management
  • hardware and software support
  • ITIL framework understanding

Nice-to-have

  • customer-focused professional
  • innovative user support
  • collaborative team player
  • adaptable in fast-paced environments
  • strong interpersonal skills

Key Requirements

  • High School Diploma or GED
  • Minimum 2 years IT support experience
  • Experience in a call queue environment is a plus
  • Familiarity with ServiceNow preferred
  • General awareness of cybersecurity best practices

Work Rights

Not specified

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