Customer Success Manager - Adaptive Planning

Workday

San Francisco, CA, USA
Base: $107,000 - $160,400 usd (san francisco); bas...
Fully remote
3+ years csm experience in saas
2+ years change management practices
Salesforce and gainsight proficiency
This role ensures customers achieve maximum value from Workday Adaptive Planning by acting as a trusted advisor and strategic partner

Job Summary

  • This role ensures customers achieve maximum value from Workday Adaptive Planning by acting as a trusted advisor and strategic partner.
  • The successful candidate will manage 50-60 enterprise accounts totaling over $5M ARR while driving adoption, retention, and upsell opportunities.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with competitive compensation including bonuses and stock grants.

Matching Summary

This role ensures customers achieve maximum value from Workday Adaptive Planning by acting as a trusted advisor and strategic partner.

Salary

Base: $107,000 - $160,400 USD (San Francisco); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 3+ years CSM experience in SaaS
  • 2+ years change management practices
  • Salesforce and Gainsight proficiency
  • Enterprise account management expertise
  • Executive relationship building skills
  • Renewal negotiation and contract management

Nice-to-have

  • EPM/CPM or financial ERP domain knowledge
  • Pricing strategy and critical thinking
  • Trusted advisor executive presence
  • Strategic roadmap communication
  • Ambiguity management in complex environments

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3+ years of CSM experience supporting SaaS solutions
  • 2+ years experience with Salesforce and Gainsight
  • Proven ability to negotiate contracts and manage renewals

Work Rights

Not specified

Tailored Resume

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