Customer Advocate Associate Rep

American Fidelity Assurance Company

Base: $49,220.03-$77,532.97pyr; bonus: eligible fo...
Multi-channel customer communication handling
Analysis of moderately complex factors
Knowledge of insurance law and irs guidelines
The role ensures timely and consistent responses to multi-channel customer communications to retain business and build loyalty

Job Summary

  • The role ensures timely and consistent responses to multi-channel customer communications to retain business and build loyalty.
  • Employees must evaluate complex factors covering a variety of AFA products while adhering to company policies, insurance law, and IRS guidelines.
  • The position requires meeting specific team metrics including call flow accuracy, average handle times, and schedule adherence while maintaining a positive team environment.

Matching Summary

The role ensures timely and consistent responses to multi-channel customer communications to retain business and build loyalty.

Salary

Base: $49,220.03-$77,532.97/yr; Bonus: Eligible for annual discretionary company bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • Multi-channel customer communication handling
  • Analysis of moderately complex factors
  • Knowledge of insurance law and IRS guidelines
  • Adherence to team metrics and schedule
  • Strong written and verbal communication skills

Nice-to-have

  • Proactive problem-solving approach
  • Ability to work under pressure in fast-paced environment
  • Positive collaborative tone supporting team culture
  • Consultative support for complex inquiries
  • Embracing change and updated processes

Key Requirements

  • High degree of analysis and judgment
  • Understanding of coverage record and adjusting/billing guidelines
  • Ability to research and analyze customer complaints

Work Rights

Not specified

Tailored Resume

Cover Letter