Customer Service Representative

Eyota Veterinary Clinic

North Chatham, NY, United States
Base: $18 ph; bonus/equity: not specified; benefit...
Answer multi-line phone system
Schedule appointments accurately
Process payments and refunds
Our Customer Service Representatives are the heart of our practice—they are often the first point of contact for our clients and play a vital role in creating a positive experience for both pets and their people

Job Summary

  • Our Customer Service Representatives are the heart of our practice—they are often the first point of contact for our clients and play a vital role in creating a positive experience for both pets and their people.
  • We empower team members with resources, support, and opportunities to thrive in their careers and make a lasting impact in our communities.
  • Compensation includes $18 per hour, health and dental insurance, paid time off, 401(k) with company matching, and employee discounts for your pets.

Matching Summary

Our Customer Service Representatives are the heart of our practice—they are often the first point of contact for our clients and play a vital role in creating a positive experience for both pets and their people.

Salary

Base: $18 per hour; Bonus/Equity: Not specified; Benefits: Health and dental insurance, paid time off, 401(k) with company matching, employee discounts

Skills & Requirements

Must-have

  • Answer multi-line phone system
  • Schedule appointments accurately
  • Process payments and refunds
  • Maintain patient records
  • Respond to client emails
  • Work evening shifts
  • Work Saturdays as needed

Nice-to-have

  • Friendly and positive attitude
  • Strong communication skills
  • Ability to multitask and stay organized
  • Team player collaborating with staff
  • Passion for pets
  • Comfortable with veterinary terminology

Key Requirements

  • High School Diploma or equivalent
  • At least one year of customer service experience preferred
  • Ability to lift up to 50 pounds
  • Evening and occasional Saturday availability

Work Rights

Not specified

Tailored Resume

Cover Letter