The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction
Job Summary
The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction.
Develop and deliver Executive Quarterly Business Reviews (EQBRs) featuring value realized analyses, accelerating module adoption, and driving Falcon Flex growth.
Market leader in compensation and equity awards; comprehensive physical and mental wellness programs; competitive vacation and holidays for recharge.
Matching Summary
The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction.
Salary
Base: $135,000 - $205,000 per year; Bonus/Equity: Eligibility for commissions, equity grants; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
Customer value realization
Falcon Flex adoption
Executive Business Reviews
Strategic account management
Cybersecurity sales lifecycle
Nice-to-have
Mission-driven company culture
Limitless passion
Relentless focus on innovation
Fanatical commitment to customers
Team player
Key Requirements
Minimum 8+ years of relevant professional experience
Strong financial acumen
Experience with flexible licensing models
Proven track record managing complex customer relationships
BA/BS or equivalent educational background preferred