Principal, Customer Success Manager

Workday

India
Fully remote
Customer relationship coordination
Liaison between product and customer
Develop customer success plans
Workday is seeking a Principal Customer Success Manager to lead customer relationships and drive adoption of their AI-powered solutions in India. The ideal candidate will have extensive experience in customer-facing services, project management, and a strong background in HCM, Payroll, or Financials platforms. This fully remote role offers a flexible work schedule and the opportunity to shape customer success in a rapidly growing market

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • As our first Customer Success Manager in India, you will be instrumental in establishing our foundation in this vital, rapidly growing market.
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Matching Summary

Match Score: 85

Workday is seeking a Principal Customer Success Manager to lead customer relationships and drive adoption of their AI-powered solutions in India. The ideal candidate will have extensive experience in customer-facing services, project management, and a strong background in HCM, Payroll, or Financials platforms. This fully remote role offers a flexible work schedule and the opportunity to shape customer success in a rapidly growing market.

Skills & Requirements

Must-have

  • Customer relationship coordination
  • Liaison between product and customer
  • Develop customer success plans
  • Prioritize and drive issue resolution
  • Facilitate solution adoption

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Functional domain expertise in Financials preferred
  • Experience with State & Local Government customer base
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter