Backstage Captain, Grapevine Mills - Full Time

Macy's

Grapevine, TX, United States
On-site
Customer satisfaction expert
Merchandising and brand loyalty
Driving promotional initiatives
As an elevated hourly colleague, you are an expert in customer satisfaction, merchandising, and building brand loyalty

Job Summary

  • As an elevated hourly colleague, you are an expert in customer satisfaction, merchandising, and building brand loyalty.
  • Lead colleagues in the execution and completion of assigned tasks and ensure high-level of customer service through problem-solving and customer-focused resolutions.
  • We offer a dynamic, inclusive environment with competitive pay and benefits, including comprehensive health and wellness coverage and a 401(k) match.

Matching Summary

As an elevated hourly colleague, you are an expert in customer satisfaction, merchandising, and building brand loyalty.

Skills & Requirements

Must-have

  • Customer satisfaction expert
  • Merchandising and brand loyalty
  • Driving promotional initiatives
  • Communicating expectations and priorities
  • Problem-solving and customer-focused resolutions
  • Adherence to merchandise standards

Nice-to-have

  • Advocate for the customer
  • Role model for colleagues
  • Foster an environment of acceptance and respect
  • Building brand loyalty

Key Requirements

  • 1-2 years of direct retail experience preferred
  • High school diploma or equivalent
  • Flexible availability including days, evenings, weekends and holidays
  • Proficient in communicating effectively
  • Self-starter in adapting quickly

Work Rights

Not specified

Tailored Resume

Cover Letter