Financial Crime Unit (fcu) Manager

PwC UK

Makati, Philippines
Kyc case management
Team workload prioritization
Daily progress monitoring
Manage the assigned KYC cases/population to the team, actively managing priorities and workload while monitoring daily progress, statuses, issues, and escalations

Job Summary

  • Manage the assigned KYC cases/population to the team, actively managing priorities and workload while monitoring daily progress, statuses, issues, and escalations.
  • Responsible for the team’s approach or strategy in meeting production and quality targets, supporting the Delivery Manager on overall operations management and collaborating on performance metrics.
  • Provide coaching and performance feedback to team members, organize daily team huddles, and liaise with project's key stakeholders.

Matching Summary

Manage the assigned KYC cases/population to the team, actively managing priorities and workload while monitoring daily progress, statuses, issues, and escalations.

Skills & Requirements

Must-have

  • KYC case management
  • Team workload prioritization
  • Daily progress monitoring
  • Performance metrics collaboration
  • Attendance and capacity planning
  • Stakeholder liaison

Nice-to-have

  • Client privacy focus
  • Proactive problem-solving
  • Resilient and motivated
  • Detail-oriented multitasking

Key Requirements

  • 3+ years team manager/leader experience
  • 5+ years AML/KYC experience
  • Handling confidential information
  • Project Management skills
  • KYC quality control/assurance experience
  • Intermediate Microsoft Excel knowledge

Work Rights

Government Clearance Required

Tailored Resume

Cover Letter