Customer Service Agent

Probe Group

Melbourne, VIC, Australia
On-site
Critical response agent
Utilities campaign
Inbound and outbound calls
As a Full-Time Critical Response Agent, you will be on the front lines of our essential service delivery team for our Utilities Campaign

Job Summary

  • As a Full-Time Critical Response Agent, you will be on the front lines of our essential service delivery team for our Utilities Campaign.
  • Your mission is to provide accurate, timely, and easy-to-understand information, ensuring an exceptional customer experience.
  • We celebrate & reward our team members as part of our high-performance culture and offer career growth opportunities.

Matching Summary

As a Full-Time Critical Response Agent, you will be on the front lines of our essential service delivery team for our Utilities Campaign.

Skills & Requirements

Must-have

  • Critical Response Agent
  • Utilities Campaign
  • Inbound and outbound calls
  • Multi-channel customer interactions
  • Problem-solver with effective communication
  • Strong computer literacy
  • Attention to detail
  • Policy adherence

Nice-to-have

  • Resilient and adaptable professional
  • Commitment to continuous improvement
  • Thrives working autonomously
  • Simplify complex situations
  • Ask smart questions

Key Requirements

  • Australian Citizenship, Permanent residency or Graduate Visa

Work Rights

Australian Citizenship, Permanent residency or Graduate Visa

Tailored Resume

Cover Letter