Responsible for the daily support of assigned RICOH-managed devices within the customer’s fleet, including the delivery of supply, service, and asset management services
Job Summary
Responsible for the daily support of assigned RICOH-managed devices within the customer’s fleet, including the delivery of supply, service, and asset management services.
Ensures print availability and achievement of service level agreements (SLAs).
Responds to customer requests, service alerts, technical support needs, and training with a strong focus on customer service.
Matching Summary
Responsible for the daily support of assigned RICOH-managed devices within the customer’s fleet, including the delivery of supply, service, and asset management services.
Skills & Requirements
Must-have
daily support of RICOH-managed devices
ensure print availability and SLAs
respond to customer requests and alerts
monitor fleet solutions and applications
interface with support resources
maintain Master List of Devices (MLD)
Nice-to-have
professional appearance and demeanor
customer advocate
continuous fleet optimization
Key Requirements
4-year college degree or equivalent work experience
Basic knowledge of printers
Minimum of 2 years of project or program management experience