Base: market conform salary; bonus/equity: bonus; ...
Hybrid
Professional customer service
Handling service calls
Dispatching service technicians
KONE Elevators is seeking a Customer Service Medewerker in Den Haag, Netherlands, to provide high-level service and support to customers. The ideal candidate should possess a customer-friendly attitude, excellent communication skills, and be proficient in both Dutch and English, with experience in a customer service environment being a plus
Job Summary
As a Customer Service Medewerker, you are the voice of KONE, professionally providing high-level service during every customer interaction.
Your responsibilities include friendly and professional handling of fault and lockout notifications, dispatching them to the correct service technician, and meticulously documenting data in the system.
KONE offers a market-conform salary with a bonus, generous leave (41 days), hybrid working options, lease a bike, development opportunities, and pension build-up.
Matching Summary
Match Score: 85
KONE Elevators is seeking a Customer Service Medewerker in Den Haag, Netherlands, to provide high-level service and support to customers. The ideal candidate should possess a customer-friendly attitude, excellent communication skills, and be proficient in both Dutch and English, with experience in a customer service environment being a plus.
Salary
Base: Market conform salary; Bonus/Equity: Bonus; Benefits: 41 days leave, lease a bike, pension, insurance discounts, fitness discounts
Skills & Requirements
Must-have
professional customer service
handling service calls
dispatching service technicians
documenting system data
Dutch and English language proficiency
Nice-to-have
service mindset
collaborative team environment
proactive attitude
stress-resistant
innovative and collaborative culture
Key Requirements
MBO-4 work and thinking level
Experience in customer service environment is a pré