Analyst, End User Services

SINGAPORE LIFE LTD.

Singapore, Singapore
On-site/standby support
Install and configure it equipment
Second-level technical support
Manage windows 11 and macos environments
Singapore Life Ltd. is seeking an Analyst for their End User Services team in Singapore, responsible for supporting IT infrastructure, providing technical support, and ensuring smooth operations of systems. The role emphasizes problem-solving skills, effective communication, and collaboration within cross-functional teams

Job Summary

  • The role involves installing, configuring, and maintaining IT infrastructure including hardware, software, and networks for a leading financial services company.
  • Candidates will provide second-level support to employees, troubleshoot issues across Windows 11, mobile devices, and macOS environments, and document all solutions.
  • The position requires on-site or standby support availability, potentially including evenings or weekends, to ensure smooth business operations.

Matching Summary

Match Score: 85

Singapore Life Ltd. is seeking an Analyst for their End User Services team in Singapore, responsible for supporting IT infrastructure, providing technical support, and ensuring smooth operations of systems. The role emphasizes problem-solving skills, effective communication, and collaboration within cross-functional teams.

Skills & Requirements

Must-have

  • Install and configure IT equipment
  • Second-level technical support
  • Manage Windows 11 and macOS environments
  • Utilize ServiceNow ticketing system
  • Provide on-site and remote support

Nice-to-have

  • Strong problem-solving skills
  • Excellent communication abilities
  • Ability to work independently
  • Knowledge of safety protocols
  • Experience with meeting event systems

Key Requirements

  • Proficiency in diagnostic tools
  • Knowledge of safety regulations
  • Availability for after-hours support

Work Rights

Not specified

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