Guest Experience Manager

Maison Metier

New Orleans, LA, USA
Guest journey design and curation
Vip guest experience management
Cross-departmental collaboration
We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests

Job Summary

  • We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests.
  • Design and curate the comprehensive guest journey, from sophisticated pre-arrival sequences to specialized VIP recognition and post-stay engagement.
  • Act as the ultimate Brand Ambassador; live and breathe the property’s ethos and effectively communicate brand values to both the staff and leadership.

Matching Summary

We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests.

Skills & Requirements

Must-have

  • Guest journey design and curation
  • VIP guest experience management
  • Cross-departmental collaboration
  • Art and visual content curation
  • New Orleans cultural expertise

Nice-to-have

  • Exceptional interpersonal communication
  • Creative gift and amenity design
  • Brand ambassador stewardship
  • Digital content optimization
  • Event programming coordination

Key Requirements

  • 4+ years luxury hospitality experience
  • Deep knowledge of New Orleans culture
  • Proven operational coordination skills

Work Rights

Not specified

Tailored Resume

Cover Letter