Employee Experience Operations Travel & Expense Specialist (japanese Speaker)

Roche UK

Petaling Jaya, Malaysia
On-site
Sap concur application support
Servicenow ticketing system
First-level issue resolution
Roche UK is seeking a Japanese-speaking Employee Experience Operations Travel & Expense Specialist in Petaling Jaya, Malaysia. This role involves providing support for the SAP Concur application, ensuring high customer satisfaction and timely resolution of issues

Job Summary

  • Provide timely, high-level support and guidance to internal customers on the SAP Concur application to ensure timely resolution and customer satisfaction.
  • Serve as the first point of contact, handling incoming calls, live chat, and ServiceNow tickets related to the Travel & Expense Application (SAP Concur).
  • Maintain current documentation for business systems and processes, and deliver process training to end users as requested.

Matching Summary

Match Score: 85

Roche UK is seeking a Japanese-speaking Employee Experience Operations Travel & Expense Specialist in Petaling Jaya, Malaysia. This role involves providing support for the SAP Concur application, ensuring high customer satisfaction and timely resolution of issues.

Skills & Requirements

Must-have

  • SAP Concur application support
  • ServiceNow ticketing system
  • First-level issue resolution
  • Process documentation and training
  • Liaison between teams

Nice-to-have

  • Global multicultural team collaboration
  • Fast-paced and changing environment
  • Personal expression and open dialogue

Key Requirements

  • 1-3 years of related experience
  • College degree required
  • JLPT N1 Japanese language proficiency
  • Fluent English communication

Work Rights

Not specified

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