Provide day-to-day guidance to Customer Outcomes engagement management staff to ensure timely, high quality delivery of implementation projects
Job Summary
Provide day-to-day guidance to Customer Outcomes engagement management staff to ensure timely, high quality delivery of implementation projects.
Serve as a mentor to team members, providing direction and leadership for new hires and determining training and development requirements.
Collaborate with Services Sales, Customer Success, Expert Services, Resource Management, and other Global Delivery teams to achieve outstanding customer delivery.
Matching Summary
Provide day-to-day guidance to Customer Outcomes engagement management staff to ensure timely, high quality delivery of implementation projects.
Skills & Requirements
Must-have
AI integration into work processes
Global Services Delivery Framework adherence
Customer governance and escalations
Revenue, Cost, and Margin management
Team training and development plans
Resource management and staffing support
Nice-to-have
Passion for technology and business challenges
Dedication to customer success
Proactive and self-directed initiative
Ability to influence without direct authority
Key Requirements
5+ years leadership in professional services
10+ years consulting for global organizations
Experience leading teams of 20+ employees
Experience designing service capabilities and portfolios
Proven ability to influence IT Operations/Digital Transformations
Experience with service channel organizations and partners