Service Process & Documentation Specialist (m/f/d)

Carl Zeiss Pty Ltd

Oberkochen, Germany
**
Signavio process landscape ownership
Service process documentation
Salesforce crm and sap erp integration
** Carl Zeiss Pty Ltd is seeking a Service Process & Documentation Specialist to enhance their service strategies by developing structured and user-friendly documentation. The ideal candidate will have a background in business administration or engineering, with experience in process modeling and familiarity with tools like Salesforce CRM and SAP ERP. **

Job Summary

  • Your task is to turn service strategies into seamless operational reality by architecting the process landscape and ensuring high-level designs are translated into consistent, logical, and user-friendly documentation.
  • You will take full ownership of the service-related process landscape in Signavio, acting as a critical counterpart to Service Process Experts to refine workflows and build the global framework.
  • You will develop and roll out global standards that align with strategic initiatives while defining the necessary flexibility for local units, ensuring business-specific processes are trained effectively.

Matching Summary

Match Score: 75

** Carl Zeiss Pty Ltd is seeking a Service Process & Documentation Specialist to enhance their service strategies by developing structured and user-friendly documentation. The ideal candidate will have a background in business administration or engineering, with experience in process modeling and familiarity with tools like Salesforce CRM and SAP ERP. **

Skills & Requirements

Must-have

  • Signavio process landscape ownership
  • Service process documentation
  • Salesforce CRM and SAP ERP integration
  • Global standards with local flexibility
  • BPMN 2.0 proficiency

Nice-to-have

  • Pragmatic approach to solutions
  • Passion for structure and logic
  • Knowledge management mindset
  • Strong didactic skills

Key Requirements

  • Degree in Business Administration, Business Informatics, Industrial Engineering or comparable
  • 3-5 years of relevant professional experience
  • Proficiency in BPMN 2.0
  • Hands-on experience in Signavio or similar enterprise tools
  • Fluency in English

Work Rights

Not specified

Tailored Resume

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