Connect And Assure Specialist

685

Not specified; not specified; benefits include 18 ...
Shift rotation between 7:00 am and 7:00 pm (permanent full-time)
Telecommunications technology knowledge fttn fttc fttp hfc
Tier 2 troubleshooting capability
End-to-end case management experience
The Connect And Assure Specialist position at nbn offers an opportunity to contribute to Australia's digital infrastructure by managing business customer orders and incidents. The role requires strong technical knowledge in telecommunications and excellent communication skills, with a commitment to delivering exceptional customer service

Job Summary

  • The role involves managing communications across stakeholders, diagnosing and resolving issues, and continuously improving operational processes.
  • nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.
  • This position offers a permanent full-time role with rostered shifts between 7:00 AM and 7:00 PM.

Matching Summary

Match Score: 85

The Connect And Assure Specialist position at nbn offers an opportunity to contribute to Australia's digital infrastructure by managing business customer orders and incidents. The role requires strong technical knowledge in telecommunications and excellent communication skills, with a commitment to delivering exceptional customer service.

Salary

Not specified; Not specified; Benefits include 18 weeks paid parental leave and flexible working arrangements

Skills & Requirements

Must-have

  • Telecommunications technology knowledge FTTN FTTC FTTP HFC
  • Tier 2 troubleshooting capability
  • End-to-end case management experience
  • Stakeholder communication skills
  • Shift rotation availability 7am to 7pm

Nice-to-have

  • Customer empathy and engagement
  • Process improvement mindset
  • Strong organizational skills
  • Decision-making within defined processes

Key Requirements

  • Full working rights in Australia required
  • Experience supporting business customers in operational environment
  • Solid case or account management experience

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter