Customer Excellence Senior Manager

BlaBlaCar

Remote
**
Experience in quality operations
Proven track record in csat
Strong stakeholder management skills
** BlaBlaCar is seeking a Customer Excellence Senior Manager to lead their Customer Relations team, focusing on global quality operations and customer satisfaction across 21 countries. The ideal candidate will have significant experience in leading quality and customer support teams within a tech environment, with a strong emphasis on data-driven decision-making and stakeholder management. **

Job Summary

  • The Customer Excellence Senior Manager will lead the CX Team to enhance customer satisfaction across 21 countries.
  • You will oversee global quality KPIs and ensure consistent performance in quality operations.
  • The role offers a hybrid work model with extensive benefits including personal growth opportunities.

Matching Summary

Match Score: 75

** BlaBlaCar is seeking a Customer Excellence Senior Manager to lead their Customer Relations team, focusing on global quality operations and customer satisfaction across 21 countries. The ideal candidate will have significant experience in leading quality and customer support teams within a tech environment, with a strong emphasis on data-driven decision-making and stakeholder management. **

Skills & Requirements

Must-have

  • Experience in Quality Operations
  • Proven track record in CSAT
  • Strong stakeholder management skills

Nice-to-have

  • Empathetic leadership style
  • Data-driven mindset
  • Customer-first philosophy

Key Requirements

  • 6–8+ years of experience
  • Experience in high-growth tech
  • Strong process optimization skills

Work Rights

Not specified

Tailored Resume

Cover Letter