Operator Representative, Communications Center

621

Somerville, MA, USA
Base: $17.71 - $22.79phly; bonus/equity: not speci...
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High school diploma or equivalent
35 wpm typing speed
Phone-based customer service experience
** Mass General Brigham is seeking an Operator Representative for their Communications Center, primarily responsible for providing exemplary customer service in a call center environment. The position requires handling a variety of calls efficiently and courteously while adhering to established protocols in a fast-paced healthcare setting. **

Job Summary

  • The Operator supports Mass General Brigham call centers by providing exemplary service and managing incoming calls efficiently.
  • Responsibilities include processing paging requests, issuing pagers, and responding to life-threatening emergency codes.
  • The role offers competitive base pay ranging from $17.71 to $22.79 per hour along with comprehensive benefits.

Matching Summary

Match Score: 75

** Mass General Brigham is seeking an Operator Representative for their Communications Center, primarily responsible for providing exemplary customer service in a call center environment. The position requires handling a variety of calls efficiently and courteously while adhering to established protocols in a fast-paced healthcare setting. **

Salary

Base: $17.71 - $22.79/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, and bonuses included

Skills & Requirements

Must-have

  • High School Diploma or equivalent
  • 35 wpm typing speed
  • Phone-based customer service experience
  • MS Windows software knowledge
  • Multi-tasking across multiple screens

Nice-to-have

  • Hospital or medical environment experience
  • Knowledge of medical terminology
  • Ability to thrive in fast-paced healthcare
  • Strong verbal and written comprehension

Key Requirements

  • High School Diploma required
  • Minimum 35 wpm typing speed
  • Prior phone-based customer service experience
  • Proficiency with MS Windows applications

Work Rights

Not specified

Tailored Resume

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