Head Universal Banker, Bilingual English/spanish Speaking Preferred, Miami Shores Branch

Publix Serving (Civica)

Miami, Florida, United States
Base: $46,600.00 - $60,800.00; bonus/equity: discr...
Not specified
Exceptional service delivery
Sales and service transactions
Risk and control championing
The Head Universal Banker role at Publix Serving (Civica) in Miami Shores focuses on delivering excellent customer service while leading a team of Universal Bankers and Tellers. The ideal candidate should be bilingual in English and Spanish, possess strong sales and service skills, and have experience in customer service and digital engagement

Job Summary

  • Lead, coach, and support Universal Bankers and Tellers by modeling excellent service behaviors and mentoring on sales, service, and compliance routines.
  • Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels.
  • Appropriately assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

Matching Summary

Match Score: 85

The Head Universal Banker role at Publix Serving (Civica) in Miami Shores focuses on delivering excellent customer service while leading a team of Universal Bankers and Tellers. The ideal candidate should be bilingual in English and Spanish, possess strong sales and service skills, and have experience in customer service and digital engagement.

Salary

Base: $46,600.00 - $60,800.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards; Benefits: Medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off packages

Skills & Requirements

Must-have

  • Exceptional service delivery
  • Sales and service transactions
  • Risk and control championing
  • Digital capabilities expertise
  • Client problem resolution

Nice-to-have

  • Positive can-do attitude
  • Customer first culture
  • Teamwork and collaboration

Key Requirements

  • 2-4 years relevant experience
  • High School diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter