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PwC PricewaterhouseCoopers GmbH
Gurugram, India
Contact center transformation
Ai-led contact center solutions
Presales and solution design
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities
Job Summary
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.
We are seeking an experienced Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.
We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life.
Matching Summary
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.
Skills & Requirements
Must-have
Contact Center Transformation
AI-led contact center solutions
Presales and Solution Design
Client Stakeholder Management
Contact Center Operations & KPIs
Speech and Interaction Analytics
Nice-to-have
Business Value Optimization
Continuous Process Improvement
Collaboration and Enablement
Agile Methodology
Key Requirements
8-10 years of experience in Presales, Solution Consulting, or Contact Center Transformation
Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related field