Senior Manager, It Service Management

Integer

Base salary not specified; cash-based incentive pr...
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10 years it service management experience
Strong working knowledge of itil practices
Experience with incident change problem management
** Integer is seeking a Senior Manager of IT Service Management, responsible for overseeing ITSM governance and operations aligned with ITIL best practices. The role requires a strong background in ITIL, incident management, change management, and SOX compliance, with a focus on leadership and continuous improvement. **

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates will lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance with Internal Audit teams.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of designated holidays.

Matching Summary

Match Score: 75

** Integer is seeking a Senior Manager of IT Service Management, responsible for overseeing ITSM governance and operations aligned with ITIL best practices. The role requires a strong background in ITIL, incident management, change management, and SOX compliance, with a focus on leadership and continuous improvement. **

Salary

Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, life insurance, and 401(k) match

Skills & Requirements

Must-have

  • 10 years IT Service Management experience
  • Strong working knowledge of ITIL practices
  • Experience with Incident Change Problem Management
  • SOX ITGC audit readiness leadership
  • CMDB governance and data integrity management

Nice-to-have

  • Intermediate or Managing Professional ITIL certification
  • Experience leading large-scale IT modernization
  • Strong executive communication skills
  • Ability to balance control with agility

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in ITSM or IT Operations
  • Demonstrated experience with SOX ITGCs or regulated controls

Work Rights

Not specified

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