Customer And Business Transformation - Insurance Sector - Senior Manager

PwC UK

Dublin, Ireland
Hybrid
Insurance industry operations
Digital transformation at scale
Structured problem solving
Lead end‑to‑end programmes across underwriting, claims, policy administration and distribution, partnering with senior client executives to redesign operating models, elevate customer experience, and deliver digital transformation at scale

Job Summary

  • Lead end‑to‑end programmes across underwriting, claims, policy administration and distribution, partnering with senior client executives to redesign operating models, elevate customer experience, and deliver digital transformation at scale.
  • Apply advanced structured problem solving, business analysis, data analytics, design thinking, and lean/agile methodologies to help insurers improve operational efficiency, increase customer satisfaction, and drive profitable growth.
  • Foster strong relationships internally within PwC and externally with clients and key partners to support collaborative delivery and knowledge sharing.

Matching Summary

Lead end‑to‑end programmes across underwriting, claims, policy administration and distribution, partnering with senior client executives to redesign operating models, elevate customer experience, and deliver digital transformation at scale.

Skills & Requirements

Must-have

  • Insurance industry operations
  • Digital transformation at scale
  • Structured problem solving
  • Lean/Agile methodologies
  • Client relationship management

Nice-to-have

  • Design thinking
  • Emerging technologies
  • Continuous learning
  • Collaborative delivery
  • Solution-oriented mindset

Key Requirements

  • 8 years delivering large-scale transformation programmes
  • Consulting environment experience
  • Insurance sector experience
  • Strong understanding of insurance customer journeys
  • Experience presenting at senior leadership and board levels

Work Rights

Not specified

Tailored Resume

Cover Letter