Customer Service Representative

GPC Tools & Equipment Sydney

Mobile, AL, United States
Respond to customer inquiries
Place customer orders
Negotiate sale and purchase price
The Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met

Job Summary

  • The Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met.
  • This role provides coaching, guidance, and direction to less experienced Customer Service Representatives and assists them with addressing customer needs.
  • Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Matching Summary

The Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met.

Skills & Requirements

Must-have

  • Respond to customer inquiries
  • Place customer orders
  • Negotiate sale and purchase price
  • Build customer relationships
  • Source products from inventory
  • Determine cost effective shipping

Nice-to-have

  • Provide guidance to junior staff
  • Relate to the customer
  • Drive process improvements

Key Requirements

  • High school diploma or GED
  • Five (5) or more years of related experience
  • Excellent communication skills
  • Ability to multi-task
  • Time management skills
  • Excellent computer skills
  • Excellent negotiation skills
  • Strong product knowledge
  • Reliability, organization, attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter