In_senior Manager_agentic Contact Center Delivery_agentic _automation_advisory_mumbai
Pwcpoland
Mumbai, India
Contact center transformation expertise
Ai-led contact center solutions
Chatbots and voicebots
We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations
Job Summary
We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.
The role requires a blend of technical depth, contact center operations knowledge, client stakeholder management, and project delivery awareness to ensure solutions are not only sold effectively but are also implementable and scalable.
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.
Matching Summary
We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.
Skills & Requirements
Must-have
Contact Center Transformation expertise
AI-led contact center solutions
Chatbots and Voicebots
Client stakeholder management
Presales and solutioning
Nice-to-have
Leveraging advanced technologies
Driving business growth
Operational efficiencies and cost reduction
Tangible impact in the real world
Thrive in work and life
Key Requirements
10-15 years of experience
Btech/MBA/MCA degree
Experience with leading platforms like Kore.ai, Uniphore, Amazon Connect, Google CCAI, NICE