Specialist: Customer Experience Research & Insights
Absa Bank Limited
Customer insights expertise
Survey design and research methodologies
Qualitative analytical tools proficiency
This role blends strategic and tactical CX market research methodology thinking with hands-on research and execution, ensuring high-quality data collection, analysis and reporting across customer and competitor landscape and touchpoints
Job Summary
This role blends strategic and tactical CX market research methodology thinking with hands-on research and execution, ensuring high-quality data collection, analysis and reporting across customer and competitor landscape and touchpoints.
The successful candidate will manage full research lifecycle including planning, fieldwork, analysis and reporting, collaborating with internal stakeholders and external vendors to align research goals and deliver actionable insights.
Absa Bank Limited is an equal opportunity, affirmative action employer committed to achieving equitable demographic representation and diversity in its workforce.
Matching Summary
This role blends strategic and tactical CX market research methodology thinking with hands-on research and execution, ensuring high-quality data collection, analysis and reporting across customer and competitor landscape and touchpoints.
Skills & Requirements
Must-have
Customer insights expertise
Survey design and research methodologies
Qualitative analytical tools proficiency
Survey platforms experience
Data and insights visualisation skills
Project and stakeholder management
Vendor relationship management
Nice-to-have
Critical thinking and problem-solving
Excellent communication and storytelling
Commercial awareness and strategic thinking
Key Requirements
Bachelor’s degree in Marketing Research or related field
6+ years experience in customer insights and market research
Proven experience managing end-to-end research projects